Nightflyers, Mapsmith here, posting under mapwife because MSN has been giving me fits.

First off Call the Hilton and ask specifically for Nick.

Second, call Bank of America and tell them that you have not received your welcome packet yet and that you have a flight coming up that you want to use the Companion fare on. B of A handles all of the certificates so Alaska would not really be of benefit. Beg, plead, etc.